CRM system is an accounting and control program that helps to improve the customer interaction process.
The online store processes only part of the orders, the rest of the orders come from social networks, chats, instant messengers, phone calls.
Integration of the CRM system with the online store and other communication channels will allow you to process orders in one system.Order a consultation
The CRM system itself will create an application or deal and set a task for the manager. Managers will stop losing incoming requests and will be able to view the entire history of communication with the client in one place.
CRM system is:
Control of calls, letters and messages
Easy task control
Automated business processes
Telephony and all channels of communication with clients in one place
Differentiation of access levels between employees
The choice of CRM depends on several factors:
The range of tasks that CRM should solve
The ability to integrate with the CMS site
Required CRM functionality
The need to integrate with the company's EPR systems
Work format (CRM, corporate portal or something else)
As a result, you will receive:
Communication of online store, CRM, EPR, social networks and messengers
Processing all orders in a single system
Improved customer service and automated work of managers
Sales analytics tool
Frequently asked Questions
Data exchange can take place according to the schedule you need, it can be manual start or automatic mode according to the schedule. Automatic exchange can be configured in real time, every 5 minutes, every day, once a week, as you like.
If you have this question, we will prepare a startup instruction for you.